Please read these Terms of Use carefully before using this website. By accessing or using the One Stop Grocer website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as all applicable laws and regulations.

We reserve the right to update or modify these Terms at any time without notice. Continued use of the site constitutes your acceptance of any changes.

Intellectual Property
All content on this website is the intellectual property of One Stop Grocer or its licensors. This includes, but is not limited to, text, graphics, logos, icons, images, audio clips, digital downloads, software, and data compilations. Use of any content without prior written permission is strictly prohibited.

Use of Materials
Any materials provided through this website are intended solely to support your use of our services. You are not granted any license or right to copy, distribute, or exploit these materials beyond their intended purpose.

Account and Account Use
If you create an account:

  • You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

  • Notify us immediately of any unauthorized access or security breach involving your account.

  • Provide accurate and current information and update it as needed.

Payment Terms
When placing an order, you agree to use a valid payment method and authorize us and our payment processor to charge the full amount. All prices include applicable taxes and shipping fees unless stated otherwise.

We reserve the right to cancel any transaction for suspected fraud, payment issues, or violations of these Terms. Pre-authorization may be placed on credit or debit cards at the time of purchase.

Sale of Goods
We offer a variety of pantry essentials, including canned foods, noodles, and spices. While we strive for accuracy in product details and images, we do not guarantee their absolute correctness. Purchases are made at your own discretion and risk.

Shipping, Delivery & Returns
When you place an order, you agree to pay all applicable charges and provide accurate shipping and billing details. We reserve the right to cancel or delay orders due to inaccurate information or unforeseen circumstances. In such cases, refunds or replacements may be issued at our discretion.

Shipping times and fees may vary depending on your location and the shipping option chosen. For full shipping, delivery, and return policy details, please visit our Contact Us page for assistance.

Affiliate Marketing & Advertising
We may participate in affiliate programs or accept advertising and sponsorships. These partnerships may influence content or promotions but do not impact our commitment to quality and transparency.

Acceptable Use
You agree not to use the website for any illegal or harmful purposes, including but not limited to:

  • Violating intellectual property rights

  • Uploading harmful software

  • Spreading fraudulent or misleading information

  • Harassing or threatening others

  • Distributing obscene, discriminatory, or violent content

  • Collecting personal data without consent

Privacy & Data Use
By using our website, you consent to the collection and use of your information as described in our privacy practices. We may collect data through form submissions, cookies, or third-party tools to enhance your shopping experience.

To disable passive data collection such as cookies, you may adjust your browser settings. Please note that disabling cookies may affect the functionality of certain features.

Security & Reverse Engineering
You are strictly prohibited from attempting to reverse engineer, tamper with, or breach the security of the website. Unauthorized access or interference will result in legal action.

Data Loss Disclaimer
We are not responsible for any data loss related to your account or content submitted through the website. Use of the website is at your own risk.

Indemnification
You agree to indemnify and hold harmless One Stop Grocer and its affiliates from any claims, damages, or legal costs resulting from your use of the website or violation of these Terms.

Service Interruptions
Access to the website may be temporarily interrupted for maintenance or updates. We are not liable for any inconvenience or losses due to such interruptions.

Account Termination
We reserve the right to suspend or terminate your account at any time without notice, especially in cases of suspected misuse, fraud, or actions that impact the performance or security of the website.

FAQs

My order hasn't arrived yet. Where is it?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.

Do you deliver on public holidays?

If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.

Do you deliver to my postcode?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.

Is next-day delivery available on all orders?

If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.

Do I need to be there to sign for delivery?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.