Refunds & Returns
Order Cancellation
You may cancel your order any time before it is shipped. If your order has already been paid and you wish to make changes or cancel it, please contact us within 12 hours of placing the order through our Contact Us page. After this window, we may not be able to modify or cancel your order.
Refund Policy
Your satisfaction is our top priority, and we want you to shop with complete confidence at One Stop Grocer. That’s why we offer a satisfaction guarantee with the following refund terms:
Full refund if your order does not arrive.
Full refund if your order does not arrive within the guaranteed time (14 business days, excluding 2–5 business days for processing).
Full or partial refund if the item received is not as described.
Please note that full refunds are not available under the following circumstances:
If the order does not arrive due to reasons within your control (e.g., incorrect shipping address provided).
If the order is delayed or not delivered due to exceptional circumstances outside our control (e.g., customs delays, natural disasters, or postal disruptions).
All products are backed by a 30-day money-back guarantee. If you're not completely satisfied, simply Contact Us and we’ll refund the purchase price.
Easy Returns
If you are not happy with your purchase, you can return the item for a replacement or refund within 30 days—no questions asked. Return shipping is the customer’s responsibility unless the product is damaged or incorrect.
Before sending any item back, please reach out to us via the Contact Us page. We’ll guide you through the return process. Do not return any item without receiving authorization from our team.
Need Help?
For any questions or assistance regarding cancellations, refunds, or returns, please Contact Us. We’re always here to help you with the best possible solution.
FAQs
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
