One Stop Grocer is committed to protecting and respecting your privacy. This policy outlines when and why we collect personal information from visitors to our website, how we use it, under what conditions we may disclose it, and how we keep it secure.

We may update this policy occasionally, so we encourage you to review this page from time to time to ensure you remain informed.

For any questions or concerns regarding this policy or our data practices, please Contact Us.

1. Information We Collect
We may collect personal information including your first and last name, mailing address, postal code, email address, phone number, and credit card details. This data may be collected when you register, place an order, or interact with our customer service.

2. How We Collect It
Your personal information may be collected through website registration forms, order checkout forms, and direct correspondence. We use this information for order processing, communication, promotional offers, statistics, and to improve your overall shopping experience.

3. User Interaction
We may also gather additional information during your interactions with our website, such as through contact forms or promotional sign-ups. This data helps us understand customer preferences, manage the site more efficiently, and enhance your experience.

4. Cookies and Log Files
We use cookies and log files to improve our website and services. These tools may capture information such as your IP address, operating system, browser type, pages visited, and the time and date of your visit. You may disable cookies in your browser settings; however, certain features of the website may be limited as a result.

5. Sharing of Personal Information
All personal information collected is processed exclusively by One Stop Grocer and is not shared with or sold to third parties. We use it solely for order fulfillment, internal operations, and customer support.

6. Data Retention
Your personal information is retained securely in our systems for up to one year, after which it is deleted or anonymized unless required by law for a longer period.

7. Data Hosting
Our website is hosted by Hostinger.com. Data may be stored or transferred to secure servers located in the USA and the UK.

8. Your Rights
You have the right to access, update, correct, or request the deletion of your personal information at any time. If you wish to remove your account or data, please submit a request via our Contact Us page.

9. Security of Information
We take reasonable precautions to protect your personal data using SSL encryption, secure payment gateways, user access controls, firewalls, and regular data backups. While we follow best practices, no online system is completely immune to risks. By using our website, you acknowledge and accept this.

10. Policy Changes
This privacy policy is available for review at all times at: https://onestopgrocer.com/privacy/ (update link as needed). We reserve the right to revise this policy to remain compliant with applicable laws and industry practices. Please check back regularly to stay up to date.

11. Consent
By using this website, you confirm that you have read and agreed to this privacy policy, including our collection, storage, and use of your personal information, as well as the use of cookies.

FAQs

My order hasn't arrived yet. Where is it?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.

Do you deliver on public holidays?

If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.

Do you deliver to my postcode?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.

Is next-day delivery available on all orders?

If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.

Do I need to be there to sign for delivery?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.